Energy Assistance Program

Energy Assistance Program

Are you having trouble paying your energy bill? Our agencies can help!

The Energy Assistance Program (EAP) provides free one-on-one support with your energy bills.

We can help you:
• Understand your energy bill
• Check you aren’t missing out on your energy concessions
• Access extra financial support and get help with energy debt
• Find a more affordable energy deal
• Understand the best ways to save energy at home to reduce your bills
• Speak to your energy retailer and access hardship support

See below for a list of Community Information and Support (CIS) agencies delivering EAP. Contact them directly to access support or contact us at (03) 9672 2000 or

If there isn’t a CIS agency near you, contact Anglicare’s EAP program on 1800 531 741 (between 8 am and 7 pm Monday to Friday, excluding public holidays) for phone support.

For more information, download the EAP factsheet or CISVic’s Energy Resource.