If you or someone else is in immediate danger or needs urgent help, call 000 (Triple Zero).

Emergency services can provide immediate assistance in life-threatening situations.

If you need urgent support but it is not an emergency, the services below can help.

Urgent support services

Mental health and crisis support

Lifeline – 24/7 crisis support and suicide prevention. Phone, text and online support available.

Call: 13 11 14
Online: https://www.lifeline.org.au/

Suicide Call Back Service – 24/7 counselling and support for people experiencing suicidal thoughts, as well as for family, friends and others affected by suicide.

Call: 1300 659 467
Online: https://www.suicidecallbackservice.org.au/

Beyond Blue – 24/7 mental health support for anxiety and depression.

Call: 1300 22 4636
Online: https://www.beyondblue.org.au

Family and domestic violence

If you or someone you know is experiencing family or domestic violence, confidential support is available.

Safe Steps – 24/7 crisis support, safety planning and referrals for people experiencing family violence.

Call: 1800 015 188
If it is not safe to call, you can email: safesteps@safesteps.org.au
Online: https://www.safesteps.org.au/

1800RESPECT – 24/7 confidential counselling, information and support for people impacted by sexual assault, domestic or family violence.

Call: 1800 737 732
Online: https://www.1800respect.org.au/

With Respect (1800 LGBTIQ) – specialist LGBTIQ family violence support, including counselling, information and referrals.

Call: 1800 542 847
Online: https://www.withrespect.org.au/

Men’s Referral Service – support for men using or at risk of using family violence, helping them change their behaviour.

Call: 1300 766 491
Online: https://ntv.org.au/

After Hours Child Protection – support for children and young people whose safety is at risk.
Call: 13 12 78
Available 5pm–9am weekdays and 24 hours on weekends and public holidays.
Online: https://services.dhhs.vic.gov.au/reporting-child-abuse

Seniors Rights Victoria – support for older people experiencing or at risk of elder abuse.

Call: 1300 368 821
Online: https://seniorsrights.org.au

Young people

Kids Helpline – 24/7 free and confidential counselling for young people aged 5 to 25.

Call: 1800 55 1800
Online: https://kidshelpline.com.au

headspace – support for young people aged 12 to 25 and their families.

Call: 1800 650 890
Support for young people aged 12 to 25 and their families.
Online: https://www.headspace.org.au

Men’s support

MensLine Australia – 24/7 telephone and online counselling for men.

Call: 1300 78 99 78
Online: https://mensline.org.au