Get Involved


There are many ways to volunteer your time and skills within the community information and support (CIS) sector. With over 60 sites across Victoria, our member agencies provide critical support to community members needing help with financial and personal matters.

Community Information and Support services help those most in need

Many community members seeking support from our sector are vulnerable and experiencing significant compounding issues, like financial hardship, mental and/or physical ill-health, homelessness, family violence, family breakdown and unemployment.

CIS agencies wrap support and care around these individuals and families to ensure they receive the help they need to create positive change.

We offer many ways to make a difference in the lives of people seeking assistance, so whatever your skills, availability or interests, you too can help. For more on volunteering opportunities, check out the videos and information below.

Key volunteer roles

Community Support Workers

Community Support Workers

When a person comes to an agency for support, volunteers listen empathically to their story to learn about their situation and understand their needs. Using knowledge and skills they have developed through comprehensive training, volunteers conduct a holistic assessment and assist by addressing the presenting and underlying reasons for seeking assistance. The types of assistance provided include information, referrals, advocacy and practical support. For more information about the role, click here to view our CSW volunteer factsheet.

To become a community support worker, volunteers must be willing to complete CISVic’s community support worker course or have relevant industry skills and experience. For more information on the community support worker course, click here to view our CSW course factsheet.

Click HERE to hear from Alexis, a volunteer Community Support Worker.



Specialist Volunteers

Specialist Volunteers

Specialist volunteers include individuals with specific skills in various fields, including governance, finance, fundraising, legal, communication and relationship building, marketing and social media, Occupation Health and Safety, IT and website, labourers etc. These volunteers use their skills and experience to support the agencies to function at their best.
Specific specialist volunteer roles include:

Energy Mentor volunteers
Provide specialist face-to-face support to enable those experiencing utility hardship to understand and take control of their utility bills.

No Interest Loan volunteers
Provide people and families access to safe, fair and affordable credit. Tax Help volunteers help and support eligible people in managing their tax obligations.

L2P volunteers
Become a mentor driver who supports young people without access to a supervising driver to gain their probationary licence.

Experienced community workers or social workers- volunteer to provide comprehensive client-centred support.

Volunteer Resource officers
Provide support to people looking for volunteer opportunities in their local community.

Community Meals volunteers
Programs that provide healthy meals to community members.

Justice of the Peace volunteers
Justices of the peace (JPs) provide document witnessing and certification services to the community.

Community Garden volunteers
Get your hands dirty by growing a range of fruit and vegetables to supplement community meals or community food programs.

Committee of Management volunteers
Volunteers that have been given authority and responsibility to manage the affairs of the agencies through the provision of leadership, oversight and direction.

Op-shop retail volunteers
Help to organise donations, select, price and prepare quality stock for the shop.

Click HERE to hear from Henry, a volunteer Committee of Management member.


Reception, Administration and Data Entry Volunteers

Reception, Administration and Data Entry Volunteers

These roles are office-based and assist agencies by providing support to carry out the agencies’ daily operations or a warm and inviting welcome to clients. Duties may include answering phones; greeting clients; responding to enquiries and emails; completing online orders; updating and maintaining brochures and agency information; entering data online, and so much more.

Click HERE to hear from Michelle, a volunteer receptionist at a member agency.


Helping Hands Volunteers

Helping Hands Volunteers

These non-client-facing roles generally do not require any prior experience or additional training. Roles or duties may include sorting incoming food deliveries; packing shelves; packing food parcels for clients; food handling; cleaning; driving, and more.


To enquire about volunteering, fill out the form below with your location and details of your preferred volunteer role/s, and someone will contact you shortly.